If you have raised a Personal Grievance with your Employer or previous employer (within the 90 day deadline), and you have not received a satisfactory response you can take the grievance to mediation.

What is mediation?

Mediation services are available to Employees as a method of solving employment problems before they go to  the Employment Court (the ERA).  When needing to identify the issues, resolve disputes and reach an overall outcome a third party called a ‘Mediator’ is available to help.

A successful mediation aims to save time, energy and potential costs & losses. This is a semi-formal, confidential option which allows parties to negotiate and focus on interests, agendas and opportunities to move beyond the issue at hand. We wouldn’t take you to mediation without first assessing you have a good case and being confident that we can get you your desired outcome.

Why should you take an Employment Law Advocate to mediation?

We are experts in New Zealand Employment Law. We know your rights, we have a lot of experience with these matters, and we know what financial (and other) compensations are appropriate.

Most often the employer will bring an Employment Lawyer or Employment Advocate themselves and this can put you at a disadvantage both emotionally and intellectually.  You can represent yourself, but knowing your rights and being able to stay calm and open minded during the process is important. 

To ensure the best outcome we recommend you seek representation by someone who has legal experience such as an advocate, lawyer or even a community leader.  Lawyers usually charge by the hour.  Because the mediation process can be quite time consuming it can be very expensive to hire a Lawyer.  Our Advocates are legal experts, with specialised knowledge of employment law. We can represent you all the way to the Employment Court if necessary.   Our fees are much less than it would cost to use a lawyer.  We will take your case to mediation if we think we can get you a financial outcome. You don’t pay us unless we do.

Our Employment Advocates  will:

  • help you prepare for mediation,
  • gather facts,
  • set out the law
  • identify the most appropriate solution for the issue,

We attempt to obtain a fair compensation based on the facts presented and the ways in which your employer may have breeched your rights under NZ Employment Law.

Having an Advocate represent you does not mean that you will not be involved.  Keeping involved in the process will be beneficial to voice any concerns you may have, and give the other party a chance to consider what you are saying. This can be one of the most important parts of your mediation.

You are also able to bring along a support person to your mediation should you wish. The role of a support person is to provide you with emotional support throughout the process.

Unsuccessful Mediation;

Both sides get to agree on the outcome.
Most of the time mediation is successful.  But occasionally things take a little longer.  

If no agreement is reached the case may be escalated to the Employment Relations Authority (ERA). 
Sometimes the ERA Member will direct you back to mediation. 

At the ERA the final outcome is decided by the authority member (Judge) and neither party will have a say in the settlement. The danger in taking disputes to the ERA is the chance of loss and that you may be ruled against. In some cases costs may be awarded against you, if you are seen to be the person that is in the wrong. 

See our page on ERA to get further information on this option.

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Work Law Ltd No Win No Fee Employment Law
Average rating:  
 8 reviews
by KR on Work Law Ltd No Win No Fee Employment Law
City: Auckland

By the time I was contacted by Kam, I was already bitterly disappointed with the company I had been working for over 4 years and the many other lawyers I spoke to, in order to seek help post my unfair dismissal, just waiting to take advantage of my situation. I was just about to give up and move on as there didn't seem to be any other way. Kam, right from the beginning listened to me and explained all the laws as well as the options we had. The way she represented me in the mediation was really remarkable and only because of that we were able to get to a resolution right away. I couldn't have hoped for anything better."Do more for others than you would do for yourself" is the motto she has in her email signature and I must say she lives every word of it. Thank you once again Kam.

by Craig Kerr on Work Law Ltd No Win No Fee Employment Law
City: Christchurch

Thanks to Paul in christchurch for handling my case, in the most trying of times he was great got a postive outcome would highly recommend.

by Kelly Welch on Work Law Ltd No Win No Fee Employment Law
City: Auckland

Wonderful company to deal with Emma was so supportive, kept me in the loop at every stage. Amazing I recommend to everyone and anyone going through a tuff situation at work.. Great work.

by Shayne Lyons on Work Law Ltd No Win No Fee Employment Law
City: Waihi

My experience with WorkLaw has been both positively uplifting and financially successful. My need for a fair and impartial advocate was necessary after the company I worked for exceeded their boundaries and I was left without a job and with no real understanding of how things could have gone so wrong and so quickly. WorkLaw were sympathetic to my situation and I immediately realised that with their legal knowledge and their support I had a real chance of being treated in a much fairer manner than I had previously experienced. And so it proved to be. WorkLaw entered into negotiations with the company which had dismissed me unjustifiably and within a few minutes of discussion the expertise of my advocate, Ken Usmar, convinced them of their legal responsibilities and their attitudes changed completely. Once Ken had promoted my case and my concerns to the business involved it was plain sailing. An agreement was made and I was paid a settlement amount along with certification for the years that I had been employed by the company and I haven't looked back. My experience with WorkLaw not only provided me with a fair and reasonable financial settlement without the need to proceed to Employment Court, but also restored my faith in a system which is designed not to hinder but to assist employees when they have not been treated lawfully. My recommendation to anyone who finds themselves in an employment situation that requires knowledge, understanding, and expertise : contact WorkLaw - they can, and will, help. My appreciation for their assistance is very high. Regards, Shayne Lyons. (Waihi)

by Jackie Paul on Work Law Ltd No Win No Fee Employment Law

Sandy Jamieson who recently mediated for me in my employment issue was awesome, very helpful always updated me professionally. She has a fabulous personality and really cares about people. She certainly gives of her best and although she was suffering from the flu it didn't impede any negotiation at all. BIG BIG thanks to you Sandy. you were fabulous

by Kelly Welch on Work Law Ltd No Win No Fee Employment Law
Amazing, kind, helpful, professional
City: Auckland

Amazing, kind, helpful, professional, I was very lucky to have Emma Moss represent me, she kept me informed at every stage, Couldn't have asked for a better experience, will be recommending to anyone I know and be sharing the amazing experience I had

by Kane on Work Law Ltd No Win No Fee Employment Law
City: Dunedin

Hey Paul, got the money and fee is paid thanks for your help, made it easy as. Much appreciated.

by Doug Duda on Work Law Ltd No Win No Fee Employment Law
Great job
City: Wellington

Very cost effective! I was a done dinner without her!

Thanks Sandy

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